Help Center

Please use the below form. You can also call customer service on +1 510 470 6672.

Contact Us

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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

What payment methods do you accept?

Do you offer international shipping?

How long does shipping take?

How can I track my order?

Can I change or cancel my order after placing it?

Do you accept returns or exchanges?

What size should I order?

Is my payment information secure?

Payment Information

What payment methods do you accept?

Is my payment information secure?

Can I pay with multiple payment methods?

Do you offer Buy Now, Pay Later options?

Do you offer refunds for canceled or returned orders?

Can I request an invoice for my order?

How do I contact support for payment issues?

Order & Returns

How do I place an order?

Can I modify or cancel my order after placing it?

How do I know if my order was successful?

Can I track my order?

My order is delayed—what should I do?

What is your return policy?

How do I return or exchange an item?

Do I have to pay for return shipping?

What if I receive a damaged or wrong item?